BIKE FAQ - 32_VANILLAAfter riding I notice that there is oily residue that builds up on the stanchions (commonly referenced as sliders), is this normal and should I be concerned?
You should not be concerned and this is perfectly normal although you should wipe your stanchions down after each ride to help keep the seals clean. There is a substantial amount of oil in each fork leg and the seals are designed to keep a thin film of oil on each leg while you ride. There is a maintenance schedule for the fork when the seals and oil will need to be changed, please reference your manual.
Can I install a remote lockout on my fork?
The remote cartridge is not currently available as an upgrade.
Can I use a 650B wheel?
32, 36 & 40 models of fork are designed to run a 26" wheel, and it is not recommended to run anything smaller or larger. For riders with 29" wheel FOX does offer several forks designed for that application.
Why does the lockout and rebound not work after servicing my fork?
The lockout lever may be in the incorrect position or the cartridge may need to be primed to purge any air trapped inside.
Why doesn't my fork compress after I've serviced it?
The oil levels may be too high causing the fork to "hydraulically" lockout. Check that the fluid levels and placement is correct. Oil levels and placement can be found on the FOX service site http://service.foxracingshox.com/
Does FOX offer a 1" steer tube option.
No, FOX has never produced a 1" steer.
What is the axle to crown length for my particular fork?
Axel to crown measurements along with other dimensions can be found on the fox service site under "product specifications". http://service.foxracingshox.com/
What is the maximum size disc rotor I can put on my fork?
32 & 36mm forks are designed to use disc rotors with an outside diameter of 160-205mm. 40 models are designed to use rotors with an outside diameter of 200-225mm.
Does FOX offer hub adapters for 15QR?
No, hub manufactures need to be contacted for all adapters and parts.
Can I upgrade my older Fox fork with newer Fox parts?
Many newer parts and can be retrofitted to older models but we recommend calling for more specifics.
What is the max air pressure?
Fork 150psi (excluding 32 Vanilla, 36 Van, and 40)
Is there a percentage of my body weight or a formula that I can use as a gauge to pressurize my Fox fork and shock?
Setting up your suspension is based on "setting sag" or measuring the distance your suspension compresses when you are resting on your bike in your riding position. Many variables ? frame design, leverage ratio, bike set up, frame size, and riding style contribute to your sag measurement so there is no formula to reference other than physically measuring.
Can I have my fork/shock custom valved to match my bike?
FOX is currently working on a custom valving program to be available spring of 2009.
How long is warranty coverage on my shock/fork?
The factory warranty period for your fork/shock is one year (two years for countries in the EU) from the original date of purchase of the bicycle or fork/shock. A copy of the original purchase receipt must accompany any fork/shock being considered for warranty service. Warranty is at the full discretion of FOX Racing Shox and will cover only defective materials and workmanship. Warranty duration and laws may vary from state to state and/or country to country. Additionally, the seals on your fork are covered 90 days from the date of purchase. After the 90 day period, they are considered wear-and-tear items and will not be covered under warranty.
Parts, components and assemblies subject to normal wear and tear are not covered under this warranty. FOX Racing Shox reserves the right to all final warranty or non-warranty decisions. FOX Racing Shox is not responsible for any damages to you or others arising from riding, transporting, or other use of your fork/shock or bicycle. In the event that your fork/shock breaks or malfunctions, FOX Racing Shox shall have no liability beyond the repair or replacement of your fork/shock pursuant to the terms outlined in the warranty policy.
How do I service my fork or shox?
Detailed service instructions can be found on the FOX Racing Shox service website http://service.foxracingshox.com/
Can Fox service my forks/shocks? How do I get the process started?
To arrange for a factory service please call 800-FOX-SHOX. When to receive a RA number from the representative clearly label the number on the outside of the package and ship it to:
310 Anna Street, Watsonville CA, 95076
Where can I get a manual for my shock/fork?
CD-rom or printed manuals are available upon request, and all manuals can also be found at foxracingshox.com
Can I purchase parts/forks/shocks directly from Fox?
Yes, FOX does sell direct but many dealer may have what you need in stock. For a dealer near you please reference the FOX dealer locator at http://www.foxracingshox.com/bike/dealers
Can I order parts or send my suspension in for service if I live outside the U.S.?
Outside the US parts and service can be arranged through authorized FOX distributors. A list of international distributors can be found at http://www.foxracingshox.com
Does FOX manufacture a remote lockout kit for our rear shocks?
No, FOX does not currently offer a remote lockout for rear shox.
Why doesn't my e-mail get answered?
Emails are answered with in 1-2 days, however some e-mails get bounced back to us due to the recipients e-mail security settings. If your email goes unanswered please call 800-FOX-SHOX and a representative can answer any questions.
How do I get free stickers/catalog?
Requests for catalogues and stickers can be made through the FOX website. http://www.foxracingshox.com/freestickers/
What do all the knobs/adjustments on my fork/shock do?
Consult the owner?s manual or visit our website for detailed explanations of adjust functions.
How often should I service my shox & fork?
For best performance FOX products require routine maintenance which is outlined in the owner?s manual and is available at foxracingshox.com